Service Level Agreement

Service Level Agreement

As a valued customer of Just Technology Group, we have set out Service Level terms that you can expect from us.  When you email or call the Service Desk, they will assign the case a priority status as follows:

P1 | CRITICAL

30 minute response; 8 hour resolution

P2 | HIGH

1 hour response; 2 working day resolution

P3 | MEDIUM

2 hour response; 3 working day resolution

P4 | LOW

4 hour response; 5 working day resolution

If the response time isn't met, your issue will automatically be escalated to the appropriate Supervisor and Manager for action.
Please contact the Service Desk at helpdesk@justtechgroup.com.

Get in Touch

If you have a valid out of hours support contract, please dial 03332407487 where you will be presented with the Out of Hours Helpline.